Centric CustomerFirst Offers a Guaranteed Response Time

Posted on August 4, 2017

Document management is central to the everyday operations of your company, and a multifunctional device (MFD) that is down can throw your workflow off track.  If your company is large, you might have multiple other printing and copying devices to use, creating a small inconvenience.  As a small- or medium-sized business, you might only have one or two devices and one being down could mess with the workflow of all of your employees.

Huge delays in productivity, costs in funds, time wasted and disgruntled employees can result from even just a few hours of MFD downtime.  Technical obstacles are sure to arise, and that is why it is important to have a dedicated technical support team behind you at all times.

As part of our CustomerFirst program, Centric Business Systems offers a guaranteed response time.  Service requests are first handled by our customer service representatives in our local call center.  Your service technician will then call you within two hours to either diagnose the issue remotely, or determine that on-site service is necessary.  Should the issue require on-site maintenance; your technician will arrive, on average, within four hours.

All Centric technicians are certified and factory trained to provide you with expert service on the first call.  Technicians work from vehicles stocked with parts that are commonly needed for repairs.  By eliminating the need to obtain a part, the service technician can come to you directly and most times has the parts needed to fix your device on the spot.  Our technicians’ goals are to get your device up and running with as little disturbance to your company as possible. With our method, you can get back to doing your business as usual.  Providing you with the most comprehensive service is the goal of all Centric employees.  We work hard to help your company achieve all of its goals!