There’s a lot going on over here, and that’s a good thing. We take pride in our involvement with an industry we love and the communities we serve. Here are the highlights.
September 23, 2020
CENTRIC BUSINESS SYSTEMS ANNOUNCES NEW DIRECTOR OF SALES
September 15, 2020
CENTRIC BUSINESS SYSTEMS CELEBRATES 30 YEARS IN BUSINESS
Centric Business Systems is pleased to announce Will Thacker has joined the company as a Director of Sales. Thacker will lead the sales operations in Centric’s Washington, D.C., Southern Maryland and Northern Virginia operations. Read More
Thacker brings to Centric six years of successful industry experience, most recently as regional sales manager for Zeno Office Solutions – A Xerox Company. In that role, he managed territories on the west coast of Florida, including multiple locations serving the Naples, Fort Myers, Sarasota and Tampa markets.
“We’re thrilled to have Will join the team,” said Jeff Hart, VP of sales for the district. “He comes to us highly recommended as a results-driven sales leader with a proven track record for delivering results and focusing on the development of his team. We look forward to adding that experience to the fantastic team we have in place here at Centric.”
“I’m excited to join the Centric team,” said Thacker. “This company has such a great reputation and an impressive history — 30 years in this business is a major accomplishment and speaks to the dedication of the people who work here. I look forward to playing a role in its future success.”
June 15, 2020
SHARP HONORS CENTRIC WITH AAA PLATINUM SERVICE AWARD
Centric Business Systems, a leading provider of document management technology, is celebrating its 30th anniversary. Read More
Founded in August 1990 as Copy World in Woodlawn, Maryland, the company has grown to be a major technology services provider with eight locations in the mid-Atlantic region, encompassing Maryland, Virginia, Pennsylvania, and Washington, D.C.
“We’re so proud to be celebrating 30 years of growth, and we couldn’t have done it without our team of passionate, dedicated employees,” said President Rick Bastinelli. “We’ve worked hard to create a productive and caring culture that encourages everyone to succeed, and to stand behind a commitment of outstanding service and total customer satisfaction.”
Centric’s milestones and honors over the years include LEED Gold certification of the corporate headquarters in Owings Mills, recognition of Bastinelli as an Ernst & Young Entrepreneur of the Year, and being named Sharp’s largest dual-line dealer in America.
“We offer a combination of outstanding hardware and software solutions supported by technology partners that allow us to make a positive impact on our customers,” said Bastinelli. “In an industry where those businesses that don’t adapt to changing technology often fail, we’ve continually invested in growth, expansion, and new products and services to meet customers’ needs. All this has allowed us to not only survive but thrive in a time of unprecedented change.”
One thing that has not changed is customer expectations for comprehensive, end-to-end solutions provided with responsiveness, integrity, professionalism and reliability. Centric is committed to continuing to meet and exceed those expectations.
“This is a terrific business and the rewards are worth the efforts,” said Bastinelli. “I enjoy the daily interaction with our employees, customers, and vendors, and look forward to another 30 years.”
August 9, 2019
CIO Bulletin has named Centric one of the 30 Hottest Tech Companies to Watch in 2019
Centric Business Systems has been recognized by Sharp Imaging and Information Company of America as a 2019 – 2020 Platinum Level Service Dealer. Sharp awards Platinum Level Service status to outstanding dealers that have exceeded performance benchmarks and implemented industry best practices during the past year. Read More
Centric Business Systems is among a select group of dealers recognized by Sharp from the hundreds of dealers that sell Sharp’s advanced business products and solutions in the U.S.
“The Platinum Level Service award recognizes Sharp dealers such as Centric Business Systems that demonstrate exceptional customer support and the highest level of achievement in critical areas of service delivery,” said Greg Gumpright, Director, Services, Sharp Imaging and Information Company of America. “The award is a symbol of meeting Sharp’s highest standards which recognizes Centric Business Systems for meeting and exceeding performance benchmarks and implementing industry best practices.”
Centric is one of only twelve dealers nationwide who achieved AAA status as a Platinum Service Provider. "We are very proud of our team for achieving the AAA level award," said Felix Villanueva, Vice President of Service at Centric Business Systems. "It is a wonderful testament to the dedication our team members have to maintaining a standard of excellence." Read Less
May 9, 2019
Centric Business Systems Acquires Carefree Office Technology, Inc
We are pleased to announce that the CIO Bulletin has named Centric one of the 30 Hottest Tech Companies to Watch in 2019. Read More
The combination of hardware, software, and support, needs to positively impact the bottom line of any enterprise today. To have such an impact, companies often rely on solutions which raise every aspect of the customer experience. This is where Baltimore-based Centric Business Systems comes in.
We’re introducing to you Centric Business Systems, a company that provides more than just office technology by combining top-quality products and comprehensive services to deliver outstanding solutions. With Centric, clients meet their goals with the benefit of peace of mind. “We have the products, skills, and experience necessary to maximize the efficiency of your document management environment,” says the President of Centric Business Systems, Alex Richard (Rick) Bastinelli.
So what does Centric do? “We provide end-to-end solutions to ensure that our clients’ organizations run efficiently and effectively,” Bastinelli explains. Hardware, customizable software, support, print solutions, or anything else- Centric is there every step to identify and implement effective solutions. Since every client’s needs are different, the company delivers tailor-made document management solutions to incorporate cutting-edge technology with the goals and strategies important to your office technology environment.
How it all began
Centric was established by current ownership in 1990. Back then, the company had just 10 employees, around 200 customers, and their revenue was $700,000. With the passing decades, Centric has grown radically with numerous acquisitions. Today, there are over 250 employees, 15,000 customers, and $60 million in revenue. “Our goal is to improve our clients‘ operational efficiency and we are passionate about finding the small details that transform a document management solution into a true game changer,” he says.
It started as an office products company to provide the traditional hardware to copy, print, fax, and scan. Through the years, it has evolved to offer the software to help businesses migrate to digital workflow and manage documents electronically. While the company has expanded and grown over the years, one thing has remained constant- Centric’s focus on evolving technology and how it can help customers. “We are centered on workforce technology such as managing and disseminating documents through the cloud, mobile printing and utilizing tools to present, communicate and collaborate,” notes Bastinelli. “The key is to help companies improve efficiency and increase productivity.”
A wide range of services
By partnering with leading industry manufacturers including Ricoh, Sharp, Kyocera, and HP, Centric is able to provide cutting-edge technology. At Centric, it’s all about customized solutions and that’s delivered through offering the best brands, experience and support.
At Centric, they offer a detailed analysis of their clients’ workflow to better understand their goals. As a result, they are able to develop a highly customized solution that increases efficiency, maximizes productivity, and cuts unnecessary costs.
Software solutions provide many benefits. “Whether you require cost-recovery software that will effectively manage all document output to identify areas of cost-cutting or you need data encryption and overwrite capabilities that ensure that your business is on the cutting edge of reliable security, our customizable software will meet your organizations’ needs,” explains the President.
Managed Print Services
When it comes to printing, many organizations aren’t aware of how much they actually spend. The Managed Print Services program provides a document output strategy that will help improve the tracking and visibility of printing costs as well as maximize the efficiency in your print environment.
Whether your goal is to cut costs, gain peace of mind, or optimize performance, Centric’s managed services can meet your needs and allow you to focus on what you do best: managing your business. The firm will manage print services, IT services, and provide facility management to ensure that all your needs are met along the way.
Center of Innovation
That’s a wide range of solutions! But when we’re talking about the office technology industry, one needs to keep in mind that it’s constantly evolving. The industry requires continuous reinvention. When asked about these changes, Bastinelli says that Centric is “currently experiencing mega shifts and possibly the greatest level of change in the past 20 years.” For instance, integrating intelligent process automation (IPA) is revolutionizing how businesses can make improvements and optimize efficiencies with the help of artificial intelligence. From document generation to advance workflow, mobile apps to intelligent routing and archiving, Centric is providing solutions that advance the IT platform for their customers.
Another constant factor in innovation is customer service. “At Centric, customer service is not an action; it is a philosophy that is embedded in Centric’s culture to ensure that our customers are provided with outstanding service,” he explains. With every new client, the first step is to approach them from a consultative standpoint. At Centric, it ultimately comes down to one main goal- to build a relationship in which they can support the growth and sustainability of the organizations they serve.
The team at Centric is dedicated to finding ways to optimize document performance. Throughout the entire sales process, the team of highly trained account executives and specialists are able to provide a single source solution for all their clients. Even when clients require support, there is an expert and responsive team of individuals specialized in hardware, software, production, wide format, training and customer care, there to support them every step of the way. Centric’s philosophy on customer support makes them able to assess any challenging situation and provide timely reconciliation to any issues or concerns.
In other words, Centric provides an uncompromising commitment to customer service through outstanding people. Every new employee goes through extensive training, development, and on-boarding. The leadership team also provides engagement at all levels of the customer experience. All team members exemplify the company’s corporate culture, which is the foundational key to executing that commitment.
"Our mission is to provide innovative solutions with integrity, outstanding service, excellent value and an unwavering commitment to total customer satisfaction." Read Less
November 1, 2018
Centric Honored with 18th Elite Dealer Award
Centric Business Systems, a leader provider of document management technology in the Mid-Atlantic region, announces the acquisition of Carefree Office Technology, Inc., a successful office technology dealer located in Northern Virginia. Read More
“This acquisition allows Centric to gain greater density in our regional footprint and provide our world class service to the Carefree customers in Northern Virginia,” said Centric president, Rick Bastinelli. “I am extremely excited to welcome members of the Carefree team and their customers to Centric.”
Carefree, located in Fairfax, Virginia, has more than 24 years experience in the document management industry and services over a thousand devices. They are an award-winning provider of hardware and software solutions in the Northern Virginia region.
“Joining Centric Business Systems is an exciting venture for Carefree,” said Chris Jones. “Our customers will benefit from their expertise and positioning in the marketplace, while maintaining our core values of integrity and excellence.”
The companies combined will provide more value to customers with a larger infrastructure, increased support to a growing customer base, and significantly expanded allocation of resources that further enhance customer support and satisfaction. As a result of this acquisition, Centric will achieve more than $60 million in annual revenue and over 260 employees. Read Less
June 22, 2018
Centric Business Systems Acquires Webster Integrated Technologies Corp (WIT) of Richmond, Virginia
Centric Business Systems, the leading provider of document management and workflow solutions in the Mid-Atlantic, was honored with their eighteenth Elite Dealer Award this month. The industry award, offered by ENX Magazine is presented annually to the leading office technology dealers in the United States. Read More
Centric’s consultative approach to optimizing their client’s workplace is one of the many factors leading to their selection as an Elite Dealer. “Working with clients to discover the perfect combination of products and services that improve their efficiency is our expertise,” says Scott Schnabel, Executive Vice President. “We have a truly great team of people, dedicated to creating a personalized experience,” he adds.
Additionally, Centric is committed to transforming the workplace for their clients with digital workflow technology. Rick Bastinelli, President notes, “The office of the future is rapidly approaching. Utilizing the right combination of traditional hardware for document output and combining that with services and solutions that automate workflow, improve processes and increase productivity is critical to an organization’s success.” This visionary approach to the office technology industry is one of the things that sets Centric apart as an Elite Dealer.
December 1, 2017
Centric Business Systems Awarded 17th Elite Dealer Award
Centric Business Systems Acquires Webster Integrated Technologies Corp (WIT) of Richmond, Virginia Read More
Centric Business Systems, a leading document technology provider in the mid-Atlantic region, announced that it has acquired Webster Integrated Technologies (WIT Corp), located in Richmond, Virginia.
WIT Corp is a successful and reputable office equipment dealer servicing the greater Richmond marketplace for more than 27 years. They carry a full-line of Ricoh/Lanier document systems as well as provide an array of document management solutions and services. WIT’s employees have joined the Centric team and will continue to provide excellent service to their existing clients.
“The acquisition of WIT Corp is strategic and consistent with our growth strategy. They are the perfect compliment to Centric’s existing product line, culture and service model, while also providing the opportunity for us to expand our regional footprint farther into the state of Virginia.” said Rick Bastinelli, President of Centric Business Systems.
Centric currently serves the states of Maryland, Delaware, Pennsylvania, the District of Columbia and parts of Virginia and West Virginia. With the addition of 22 counties surrounding the greater Richmond area, Centric has expanded its service area to include the Virginia Piedmont region.
“We are excited to be a part of the Centric team,” said Gayle Webster, President of Webster Integrated Technologies. “By combining the resources, experience and industry knowledge of our teams, we can offer enhanced resources to better serve our clients as a single-source office equipment, software and document solutions provider.”
With this acquisition, Centric now services over 40,000 devices from its seven locations throughout the mid-Atlantic region.
March 14, 2017
Centric Honored with Sharp’s Hyakuman Kai Award
[Baltimore, MD] - The three principles of responsiveness, communication and ownership have earned Centric Business Systems its seventeenth honor as an Elite Dealer. The industry award, offered by ENX Magazine & The Week in Imaging, is presented annually to the leading office technology, supply and servicing dealers in the United States. Read More
Centric Business Systems was among many other businesses named Elite Dealers, an honor that has Rick Bastinelli, president of Centric, proud of his team. “I'm very pleased that we've been recognized for our commitment to superior products and customer service. Everyone at Centric is focused on raising the bar in our day-to-day operations and it has really paid off.”
Centric's customer-retention program, CustomerFIRST, offers customers similar office equipment guarantees that other dealers provide, however, the CustomerFIRST philosophy pushes the limits of service far beyond the standard. Bastinelli developed the three principles of the CustomerFIRST program using employee feedback, believing employees would be more apt to embrace and implement a program they had the opportunity to help develop. His philosophy has proven true; Centric has enjoyed over 15 years of double-digit growth and continues to be a Mid-Atlantic leader in office equipment solutions. Read Less
February 15, 2017
Sharp ® Names Centric Business Systems a Platinum Level Service Provider
The Hyakuman Kai Dealer Award, presented by the Sharp Corporation, recognizes dealerships that attain an “elite” status in sales and service. Read More
Centric was one of a limited number dealers nationwide to achieve this honor out of hundreds of independent dealers that sell Sharp’s office technology. Sharp is globally recognized for providing the best and most innovative document management products, integrated software and industry-leading security and support programs. Centric is a proud distributor of Sharp’s multi-functional devices and document management software. Read Less
Baltimore, MD– Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation, announced today that it has recognized Centric Business Systems as a Platinum Level Service Provider for its high level of achievement in critical areas of service delivery. Read More
The Sharp program was designed to distinguish service organizations that not only meet, but also exceed performance benchmarks and the implementation of industry best practices in this area.
To qualify for the program and be eligible to receive the Platinum Level Service Provider Award, an organization must meet several criteria that demonstrate excellent training, education, service support, and customer satisfaction. The recognized companies must show commitment to training by having archived certification on all current models, as well as a certification in a Network discipline. In addition, the organization needs to have written service escalation processes ensuring their commit to customer satisfaction. They must also follow all preventive maintenance guidelines and practice written total call procedures to maximize mean copies between visits.
“It is an honor for us to receive the Sharp Platinum Level Service Providers Award,” said Rick Bastinelli, President of Centric. “Centric is dedicated to providing an unprecedented level of customer service with best-in-class technicians and knowledgeable sales personnel that make sure that the each model purchased perfectly fits the client’s needs.”
As a Platinum Level Service Provider, Centric has demonstrated superior customer support by ensuring that all reasonable efforts have been made before opening a support ticket. In addition, Centric has delivered consistent performance and quality by only using genuine Sharp parts and supplies. Read Less