There’s a lot going on over here, and that’s a good thing. We take pride in our involvement with an industry we love and the communities we serve. Here are the highlights.
February 16, 2024
Centric Honored with Sharp Platinum Service Provider Award
January 3, 2024
Centric Announces Founder and President’s Retirement
Centric Business Systems proudly announces its receipt of Sharp's esteemed Platinum Service Provider Award for over three decades, marking a remarkable milestone in the company's commitment to unparalleled service excellence. Read More
This prestigious recognition solidifies Centric's position among an elite group of dealers distinguished by their exceptional customer support and unwavering dedication to exceeding industry standards.
Sharp Imaging and Information Company of America commends Centric Business Systems for consistently delivering outstanding service and upholding the highest level of performance across critical service delivery metrics. Greg Gumpright, Director of Services at Sharp, emphasized, "The Platinum Level Service award acknowledges dealers like Centric Business Systems for their unwavering commitment to customer satisfaction and for consistently surpassing performance benchmarks. This award underscores Centric's dedication to excellence and the implementation of industry best practices."
Centric's achievement as a Platinum Service Provider reflects the company's relentless pursuit of excellence and its unwavering dedication to providing top-notch service to clients. Ron Pandorf, Regional Vice President of Field Services at Centric Business Systems, expressed pride in the team's accomplishment, stating, "We are incredibly proud of our team's dedication and hard work in achieving the AA level award. This recognition is a testament to the unwavering commitment of our team members to maintaining the highest standards of service excellence."
Centric Business Systems stands out as one of the respected dealers nationwide to attain AA status as a Platinum Service Provider, demonstrating its commitment to delivering superior service and support to clients. With over 30 years of consecutive recognition, Centric continues to set the standard for excellence in the industry, ensuring clients receive the highest quality service and support for their business needs. Read Less
May 10, 2022
Sharp honors Centric with Platinum Service Award
Centric Business Systems Announces Founder and President Rick Bastinelli's Retirement and Appoints Shawn Moran as Vice President and General Manager, MidAtlantic Region. Read More
Centric Business Systems, today announced the retirement of its Founder and President, Rick Bastinelli, after 33 years of dedicated service. Mr. Bastinelli's visionary leadership and unwavering commitment have been instrumental in shaping Centric's success and establishing it as a trusted partner for businesses across the MidAtlantic region.
During his tenure, Mr. Bastinelli's strategic vision has guided Centric Business Systems through significant growth, technological advancements, and industry leadership. His contributions have left an indelible mark on the company, and his legacy will be remembered as a cornerstone of Centric's success.
"I am grateful for the incredible journey we've had at Centric Business Systems. It has been a privilege to lead such a talented team and witness the growth and success of the company," said Rick Bastinelli, Founder and President of Centric Business Systems. "As I embark on this new chapter in my life, I have full confidence in the capable hands of Shawn Moran and the entire Centric team to continue the legacy of excellence that we've built together."
In the wake of Rick Bastinelli's retirement, Centric Business Systems is pleased to announce the promotion of Shawn Moran to the position of Vice President and General Manager of the MidAtlantic region. Mr. Moran has been an integral part of Centric's leadership team for 24 years, demonstrating exceptional skills in driving operational excellence and fostering strong client relationships.
"Rick Bastinelli's impact on Centric Business Systems is immeasurable, and we express our deepest gratitude for his years of dedicated leadership," said Paul Lee, East Region President at UBEO Business Services. "We wish him a well-deserved retirement filled with joy and relaxation. At the same time, we are excited to welcome Shawn Moran into his new role. Shawn's proven leadership and strategic mindset position him as the ideal candidate to continue Centric's commitment to excellence in the MidAtlantic region."
In his new role, Mr. Moran will be responsible for overseeing the company's operations in the MidAtlantic region, driving growth initiatives, and ensuring the continued delivery of exceptional service to Centric's clients.
"I am honored to take on this new role at Centric Business Systems and am committed to building on the strong foundation laid by Rick Bastinelli," said Shawn Moran. "I look forward to working closely with our talented team to drive innovation, deliver value to our clients, and uphold Centric's reputation for excellence."
Centric Business Systems expresses its sincere gratitude to Rick Bastinelli for his outstanding contributions and extends its best wishes for a fulfilling retirement. The company looks forward to a seamless transition under Shawn Moran's capable leadership, ensuring a continued commitment to excellence for its clients and partners. Read Less
January 19, 2022
UBEO ACQUIRES CENTRIC BUSINESS SYSTEMS, EXPANDS TO MID-ATLANTIC
Centric Business Systems has been recognized by Sharp Imaging and Information Company of America as a 2021 - 2022 Platinum Level Service Dealer. Sharp awards Platinum Level Service status to outstanding dealers that have exceeded performance benchmarks and implemented industry best practices during the past year. Read More
Centric Business Systems is among a select group of dealers recognized by Sharp from the hundreds of dealers that sell Sharp’s advanced business products and solutions in the U.S.
“The Platinum Level Service award recognizes Sharp dealers such as Centric Business Systems that demonstrate exceptional customer support and the highest level of achievement in critical areas of service delivery,” said Greg Gumpright, Director, Services, Sharp Imaging and Information Company of America. “The award is a symbol of meeting Sharp’s highest standards which recognizes Centric Business Systems for meeting and exceeding performance benchmarks and implementing industry best practices.”
Centric is one of a few dealers nationwide who achieved AAA status as a Platinum Service Provider. "We are very proud of our team for achieving the AAA level award," said Felix Villanueva, Vice President of Service at Centric Business Systems. "It is a wonderful testament to the dedication our team members have to maintaining a standard of excellence." Read Less
November 10, 2021
CENTRIC HONORED WITH 21ST ELITE DEALER AWARD
Austin, TX - UBEO Business Services (“UBEO”), one of the largest national providers of business technology and related services, is proud to announce that Centric Business Systems has joined the UBEO family of companies. Read More
On the east coast, UBEO currently serves New York, Pennsylvania, Connecticut, and Massachusetts. With our partnership, UBEO will be expanding its service area to include Maryland, Virginia, West Virginia, Delaware, and Washington D.C.
Centric Business Systems has established itself as the preeminent document management solutions provider in the Mid-Atlantic. Since 1990, they have been a well-respected company delivering products and services to the business community with a high level of integrity.
“Our goal from the beginning has been to buy high-quality companies that line up with UBEO’s customer-centric philosophy and the Centric team epitomizes those values,” said Jim Sheffield, CEO of UBEO. “Centric is a strong and strategic fit for UBEO. Combining our best practices will provide significant value for our customers.”
While Centric is now a UBEO company, Centric’s local team will continue to provide the best customer experience with Rick Bastinelli as President supported by all the Centric employees as part of the UBEO family. Rick Bastinelli, President of Centric said, “In an ever-changing business environment, it is important that we continue to make strategic, long-term business decisions for our customers and employees. By joining UBEO, we have even more tools in our toolkit to help us serve our customer needs, bring even more diversified offerings to our marketplaces, and provide greater career advancement opportunities for our employees. We truly see this as a partnership that will allow us to continue to grow our community.”
About UBEO Business Services
Headquartered in Austin and San Antonio, Texas, UBEO is now the fastest growing business technology organization in the country. UBEO is a $300,000,000 company consisting of a network of 18 independent dealerships across the United States. In 2018, UBEO, LLC exceeded over 3x in annual revenue growth. While the organization is rapidly growing, its commitment to excellence is paramount. UBEO Business Services with its best-of-breed offering remains committed to being the “high-end customer experience” in the industry. UBEO’s success is attributable to its commitment to acquire best-in-class companies and build a premier brand in the Document Technology industry. For more information, please visit www.ubeo.com.
About Centric Business Systems
For more than 30 years, Centric has been giving organizations powerful document management solutions that improve productivity and deliver value. From managed print services and production print solutions to multi-function hardware and wide-format printers, Centric is committed to delivering best-in-class document technology, unparalleled support, and reliable service. The company with headquarters in Owing Mills, Maryland has a total of 7 locations serving the entire Mid-Atlantic region. For more information, visit www.centricbiz.com. Read Less
August 25, 2021
Centric Business Systems Announces Opening of New King of Prussia Office
ENX Magazine announced this month that Centric Business Systems was among the 120 companies chosen this year as a 2021 Elite Dealer. This is the 21st time that Centric has been chosen among the nation’s top office technology dealerships. Read More
Centric’s consultative approach to optimizing their client’s workplace is one of the many factors leading to their selection as an Elite Dealer. Additionally, Centric is committed to transforming the workplace for their clients with digital workflow technology. Rick Bastinelli, President notes, “The office of the future is rapidly approaching. Utilizing the right combination of traditional hardware for document output and combining that with services and solutions that automate workflow, improve processes and increase productivity is critical to an organization’s success.” This visionary approach to the office technology industry is one of the things that sets Centric apart as an Elite Dealer.
Each year, ENX Magazine judges Elite Dealer applicants on a number of criteria, from technical service excellence to marketing proficiency, growth initiatives, technology leadership, industry accolades and philanthropy. Those dealers chosen are profiled in the December issue of ENX Magazine.
“We salute this year's cast of Elite Dealers, who continue to demonstrate an unwavering commitment to customer and technical service excellence in the face of unprecedented challenges,” said Susan Neimes, managing editor of ENX Magazine and ENX The Week In Imaging. “Each dealer has exhibited unparalleled resilience in continuing to adapt to the evolving needs of their customer base. At the same time, the Elite Dealer is mindful of preserving internal jobs and fomenting a family-based culture, because their people are the face of the organization. This year's list is a testament to teamwork and unity.”
October 17, 2020
Centric Business Systems Announces Grand Opening of New Distribution Center
Centric Business Systems is pleased to announce the expansion and relocation of our office in the Philadelphia area. Located in King of Prussia, the new location provides Class A office space to accommodate sales, service, administration, training, and leadership. Read More
Our custom showroom enables Centric to showcase our state-of-the-art technology and solutions to current and potential clients.
“We are excited to expand our existing operations in the Philadelphia metropolitan area,” said Bob McMonagle, VP of sales for the district. “Moving our office location to a centralized location provides tremendous opportunities for us to better serve the marketplace.”
“Our new location will provide convenient access and enhanced operational efficiencies, allowing for continued growth and development to support our clients’ needs with exceptional value and superior service,” said Rick Bastinelli, President of Centric Business Systems.
September 23, 2020
Centric Business Systems Announces New Director Of Sales
Owings Mills, MD — Centric Business Systems, a leading provider of document management technology, announces the grand opening of its new 35,000-square-foot distribution center in Owings Mills, MD. Read More
Combining two existing warehouses into one state-of-the-art distribution facility, the new center will allow Centric to streamline operations, increase available inventory, accommodate larger equipment installations, and pave the way for the 30-year-old company’s continued growth and expansion.
“The new distribution center allows us to offer even faster turnarounds for our customers,” said Jim Woolfrey, Director of Operations. “The extra space lets us keep more inventory on hand to ensure we can get products out as quickly as possible. It also gives us more room to set up and configure equipment and allows us to have more staff available to work on custom configurations. We’ve always taken pride in fast, efficient service, and this lets us continue to excel.”
The distribution center opened for operation on October 12, 2020. Read Less
September 15, 2020
Centric Business Systems celebrates 30 years in business
Centric Business Systems is pleased to announce Will Thacker has joined the company as a Director of Sales. Thacker will lead the sales operations in Centric’s Washington, D.C., Southern Maryland and Northern Virginia operations. Read More
Thacker brings to Centric six years of successful industry experience, most recently as regional sales manager for Zeno Office Solutions – A Xerox Company. In that role, he managed territories on the west coast of Florida, including multiple locations serving the Naples, Fort Myers, Sarasota and Tampa markets.
“We’re thrilled to have Will join the team,” said Jeff Hart, VP of sales for the district. “He comes to us highly recommended as a results-driven sales leader with a proven track record for delivering results and focusing on the development of his team. We look forward to adding that experience to the fantastic team we have in place here at Centric.”
“I’m excited to join the Centric team,” said Thacker. “This company has such a great reputation and an impressive history — 30 years in this business is a major accomplishment and speaks to the dedication of the people who work here. I look forward to playing a role in its future success.” Read Less
August 9, 2019
CIO Bulletin has named Centric one of the 30 Hottest Tech Companies to Watch in 2019
Centric Business Systems, a leading provider of document management technology, is celebrating its 30th anniversary. Read More
Founded in August 1990 as Copy World in Woodlawn, Maryland, the company has grown to be a major technology services provider with eight locations in the mid-Atlantic region, encompassing Maryland, Virginia, Pennsylvania, and Washington, D.C.
“We’re so proud to be celebrating 30 years of growth, and we couldn’t have done it without our team of passionate, dedicated employees,” said President Rick Bastinelli. “We’ve worked hard to create a productive and caring culture that encourages everyone to succeed, and to stand behind a commitment of outstanding service and total customer satisfaction.”
Centric’s milestones and honors over the years include LEED Gold certification of the corporate headquarters in Owings Mills, recognition of Bastinelli as an Ernst & Young Entrepreneur of the Year, and being named Sharp’s largest dual-line dealer in America.
“We offer a combination of outstanding hardware and software solutions supported by technology partners that allow us to make a positive impact on our customers,” said Bastinelli. “In an industry where those businesses that don’t adapt to changing technology often fail, we’ve continually invested in growth, expansion, and new products and services to meet customers’ needs. All this has allowed us to not only survive but thrive in a time of unprecedented change.”
One thing that has not changed is customer expectations for comprehensive, end-to-end solutions provided with responsiveness, integrity, professionalism and reliability. Centric is committed to continuing to meet and exceed those expectations.
“This is a terrific business and the rewards are worth the efforts,” said Bastinelli. “I enjoy the daily interaction with our employees, customers, and vendors, and look forward to another 30 years.” Read Less
We are pleased to announce that the CIO Bulletin has named Centric one of the 30 Hottest Tech Companies to Watch in 2019. Read More
The combination of hardware, software, and support, needs to positively impact the bottom line of any enterprise today. To have such an impact, companies often rely on solutions which raise every aspect of the customer experience. This is where Baltimore-based Centric Business Systems comes in.
We’re introducing to you Centric Business Systems, a company that provides more than just office technology by combining top-quality products and comprehensive services to deliver outstanding solutions. With Centric, clients meet their goals with the benefit of peace of mind. “We have the products, skills, and experience necessary to maximize the efficiency of your document management environment,” says the President of Centric Business Systems, Alex Richard (Rick) Bastinelli.
So what does Centric do? “We provide end-to-end solutions to ensure that our clients’ organizations run efficiently and effectively,” Bastinelli explains. Hardware, customizable software, support, print solutions, or anything else- Centric is there every step to identify and implement effective solutions. Since every client’s needs are different, the company delivers tailor-made document management solutions to incorporate cutting-edge technology with the goals and strategies important to your office technology environment.
How it all began
Centric was established by current ownership in 1990. Back then, the company had just 10 employees, around 200 customers, and their revenue was $700,000. With the passing decades, Centric has grown radically with numerous acquisitions. Today, there are over 250 employees, 15,000 customers, and $60 million in revenue. “Our goal is to improve our clients‘ operational efficiency and we are passionate about finding the small details that transform a document management solution into a true game changer,” he says.
It started as an office products company to provide the traditional hardware to copy, print, fax, and scan. Through the years, it has evolved to offer the software to help businesses migrate to digital workflow and manage documents electronically. While the company has expanded and grown over the years, one thing has remained constant- Centric’s focus on evolving technology and how it can help customers. “We are centered on workforce technology such as managing and disseminating documents through the cloud, mobile printing and utilizing tools to present, communicate and collaborate,” notes Bastinelli. “The key is to help companies improve efficiency and increase productivity.”
A wide range of services
By partnering with leading industry manufacturers including Ricoh, Sharp, Kyocera, and HP, Centric is able to provide cutting-edge technology. At Centric, it’s all about customized solutions and that’s delivered through offering the best brands, experience and support.
At Centric, they offer a detailed analysis of their clients’ workflow to better understand their goals. As a result, they are able to develop a highly customized solution that increases efficiency, maximizes productivity, and cuts unnecessary costs.
Software solutions provide many benefits. “Whether you require cost-recovery software that will effectively manage all document output to identify areas of cost-cutting or you need data encryption and overwrite capabilities that ensure that your business is on the cutting edge of reliable security, our customizable software will meet your organizations’ needs,” explains the President.
Managed Print Services
When it comes to printing, many organizations aren’t aware of how much they actually spend. The Managed Print Services program provides a document output strategy that will help improve the tracking and visibility of printing costs as well as maximize the efficiency in your print environment.
Whether your goal is to cut costs, gain peace of mind, or optimize performance, Centric’s managed services can meet your needs and allow you to focus on what you do best: managing your business. The firm will manage print services, IT services, and provide facility management to ensure that all your needs are met along the way.
Center of Innovation
That’s a wide range of solutions! But when we’re talking about the office technology industry, one needs to keep in mind that it’s constantly evolving. The industry requires continuous reinvention. When asked about these changes, Bastinelli says that Centric is “currently experiencing mega shifts and possibly the greatest level of change in the past 20 years.” For instance, integrating intelligent process automation (IPA) is revolutionizing how businesses can make improvements and optimize efficiencies with the help of artificial intelligence. From document generation to advance workflow, mobile apps to intelligent routing and archiving, Centric is providing solutions that advance the IT platform for their customers.
Another constant factor in innovation is customer service. “At Centric, customer service is not an action; it is a philosophy that is embedded in Centric’s culture to ensure that our customers are provided with outstanding service,” he explains. With every new client, the first step is to approach them from a consultative standpoint. At Centric, it ultimately comes down to one main goal- to build a relationship in which they can support the growth and sustainability of the organizations they serve.
The team at Centric is dedicated to finding ways to optimize document performance. Throughout the entire sales process, the team of highly trained account executives and specialists are able to provide a single source solution for all their clients. Even when clients require support, there is an expert and responsive team of individuals specialized in hardware, software, production, wide format, training and customer care, there to support them every step of the way. Centric’s philosophy on customer support makes them able to assess any challenging situation and provide timely reconciliation to any issues or concerns.
In other words, Centric provides an uncompromising commitment to customer service through outstanding people. Every new employee goes through extensive training, development, and on-boarding. The leadership team also provides engagement at all levels of the customer experience. All team members exemplify the company’s corporate culture, which is the foundational key to executing that commitment.
"Our mission is to provide innovative solutions with integrity, outstanding service, excellent value and an unwavering commitment to total customer satisfaction." Read Less