Order Processor
Location: Owings Mills, MD
Type: Full Time

The Order Processor will be responsible for receiving and processing of incoming equipment, software, and service orders. Duties include verifying the sales order package for accuracy and working with Sales, Administration and Operations until the order is completed and accurate.  

Essential Duties:

  • Scan and index documents into workflow system
  • Verify customer and order information for accuracy and completeness, legal requirements, as well as internal policy compliance
  • Validate order against published pricing and accuracy of entry in commission software
  • Validate buyout and upgrade types.
  • Communicate with Sales Administration personnel or Sales Representatives for missing items and order status
  • Document and update comments in workflow system with pertinent information throughout the order process
  • Coordinate with the Purchasing team for any inventory or configuration needs, ETA of items and updating Sales as needed
  • Once inventory is received and assigned, enter order and delivery information onto scheduling worksheet
  • Update workflow software with confirmed delivery date and other required index fields
  • Enter order into operating system using codes specific to the type of order and products requested on the paperwork
  • Contact customer to validate information, readiness for delivery and set expectations for next steps in the order process
  • Participate in by-weekly cross departmental open order log review
  • Actively participate in all aspects of the “Centric Way” and be an advocate for all internal and external customers

Experience:

  • 1-2 years of order processing experience in a fast-paced sales environment
  • High School diploma, Bachelor’s degree preferred
  • Knowledge of Microsoft Office (Word, Excel)

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