Field Service Technician
Location: Hagerstown, MD
Type: Full Time

Job Responsibilities:

  • Our technicians are expected to service and repair equipment at customers locations within an assigned geographic territory. Primary hours 8:30am – 5:00pm, Monday – Friday.
  • Set up IP addresses, download printer drivers and provide customer training on printing functions.
  • Work closely with our other technicians and dispatch team to accomplish a common goal of making our customers as happy as possible.

Preferred traits/requirements:

  • Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
  • Good customer service and time management skills
  • Must have reliable transportation and a valid state driver’s license
  • Computer skills (quickly type/respond to email, basic excel knowledge, ability to troubleshoot applications to determine if it’s a PC or copier issue)
  • One year or more of experience with copier break/fix repair, copier troubleshooting, copier refurbishment preferred but not required (Ricoh, Sharp, HP, Kyocera experience preferred, but any manufacturer experience or training will do)

Benefits:

  • Proven training program by in-house industry experts, as well as company paid manufacturer training
  • Career progression and leadership opportunities for proven performers
  • Hourly pay plus car allowance and mileage reimbursement, potential monthly bonus opportunity
  • Medical, Dental, Vision, and Centric-funded Health Reimbursement Account
  • Life insurance and Short-Term Disability
  • Paid time off/ Paid Holidays
  • 401k Match and Profit Sharing
  • Gym membership reimbursement

Submit your application