Field Service Production Technician
Location: Raleigh-Durham-Chapel Hill Area, NC
Type: Full Time

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Production Technician to join our team in Raleigh-Durham-Chapel Hill Area!

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Canon, Ricoh, Xerox and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations. 

Department: Service
Reports To: Field Service Manager
FLSA Status:  Full Time/Non-Exempt 


This is an allocated position reserved for our most advanced and certified technicians. The position manages a territory assignment of primarily high volume production machines with a high degree of troubleshooting ability and is capable of handling both the hardware and software associated with these units. The individual is responsible for the timely and cost-effective maintenance and repair of production equipment and for promoting and maintaining a high level of customer satisfaction with UBEO BUSINESS SERVICES customers, thereby influencing the sales of our office equipment and print solutions.




The primary responsibilities of this position is as follows:

  • Specializes in the repair of high-volume segment 5 and 6 as well as wide format
  • Specializes in the repair of all pre and post equipment attached to production product
  • Able to perform basic installation and repair of all connectivity related products
  • Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
  • Is a master of communication and keeps the customer and our sales partners informed of any equipment issues
  • Utilizes and adheres to all published escalation guides. Utilizes all resources to achieve targeted performance results including both internal and manufacturer
  • Completes technical training on new equipment as required
  • Analyze customer needs, recognize business opportunities, and influence sales volume growth
  • Effectively executes territory management, administrative, call management, and escalation procedures
  • Effectively manages large parts and supply inventory with a high degree of accuracy
  • Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
  • Complete all administrative aspects of the job on time and error-free
  • Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
  • Always exhibits a professional appearance
  • Available to work shifts, standby, and on-call as required
  • Perform other activities that support UBEO BUSINESS SERVICES and our service organization


Internal: Exempt, Non-Exempt
External: Prospective Customers, Current Customers, Vendors

Job Related Dimensions

  • Technical knowledge/skills
  • Analysis (problem identification)
  • Attention to Detail
  • Customer service orientation
  • Business skills
  • Communications – verbal and written
  • Planning and organizing, (work management)
  • Teamwork (cooperation)
  • Work standards (concern for quality)
  • Follow-up


  • High School or GED
  • Associate Degree or equivalent technical training
  • Successful completion of:
    • A+ Certification (or equivalent experience)
    • 2+ year experience supporting general line equipment
    • Strong Computer literacy

Physical Demands & Work Environment

  • Ability to operate a motor vehicle for travel to client sites
  • Ability to stand/walk for prolonged periods at times
  • Ability to lift 50+lbs on occasion

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee’s total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

  • Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
  • Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
  • Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
  • Flexible Spending and Health Savings Account Options – Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
  • Voluntary coverages at low group rates including Aflac Insurance – In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
  • Pet Insurance, breathe easy knowing Nationwide has your pets covered
  • Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
  • A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
  • Generous vacation, holiday, and sick leave programs – as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.

Remuneration for this role: $16.00 – $28.00 per hour. Individual compensation packages are competitive and commensurate based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.

Submit your application