IT Bulletin: On May 30th, 2022, Scan to email may fail if new security settings are not applied

Posted on April 29, 2022

---

On May 31^st 2022, Google will make a significant change to its email security requirements which will cause scan to email on all MFP/Copiers to Fail that do not already utilize their new App Password requirement.  App Password is a secure one-time generated password that can be utilized for services like scan to email. If you do not make this change by May 31^st, 2022, your scan to email will fail.

The following is a simple step-by-step guide utilized to update your MFP/Copier to this new requirement.  If you have further questions, please refer to the Google Article link here.

To determine if this applies to you, follow these simple steps:

1. Scan to yourself from your MFP/Copier
2. Look at the FROM email address and if it ends with @gmail.com, then the following instructions applies to you.

Please contact your IT provider as this service is not included in your MFP service agreement.  **Centric can provide support for a fee through our professional services team if you require additional assistance.

Google Account Settings: 

3. Login to the Google Account: https://accounts.google.com/

Note: If you do not know your password, DO NOT RESET PASSWORD as it will break your scan to email settings.  Please call your IT Provider or Centric** for assistance.

4. Select icon for the Google Account (top right corner)
   
5. Select Manage Your Google Account
6. Select Security
   
7. Scroll down
8. Select 2-Step Verification
   

9. Select GET STARTED 
   10. Re-enter the Gmail account password
   11. Enter a mobile phone number (must be able to receive texts)
   

   12. Select NEXT
   13. Enter the verification code received in the text
   14. Select NEXT
   15. Select TURN ON to enable 2-Step Verification
   16. Return to the Google Account settings
   17. Select App passwords

   

   18. Re-enter the Gmail account password
   19. Use the Select app dropdown to choose Other (Custom name)

   

   20. Enter the corresponding MFP name or model and select GENERATE 
   21. Enter a device name.
   22. Copy and save the generated password EXAMPLE PASSWORD BELOW:
   NOTE: This password will only display once (please record this) 

   

1. 23. Select DONE 
   24. Apply this username and password for SMTP settings on all MFP’s and applications.