The three principles of responsiveness, communication and ownership have earned Centric Business Systems its sixteenth honor as an Elite Dealer. The industry award, offered by ENX Magazine & The Week in Imaging, is presented annually to the leading office technology, supply and servicing dealers in the United States.
Centric Business Systems was among many other businesses named Elite Dealers, an honor that has Rick Bastinelli, president of Centric, proud of his team. “I’m very pleased that we’ve been recognized for our commitment to superior products and customer service. Everyone at Centric is focused on raising the bar in our day-to-day operations and it has really paid off.”
Centric’s customer-retention program, CustomerFIRST, offers customers similar office equipment guarantees that other dealers provide, however, the CustomerFIRST philosophy pushes the limits of service far beyond the standard. Bastinelli developed the three principles of the CustomerFIRST program using employee feedback, believing employees would be more apt to embrace and implement a program they had the opportunity to help develop. His philosophy has proven true; Centric has enjoyed over 15 years of double-digit growth and continues to be a Mid-Atlantic leader in office equipment solutions.