Training Specialist
Location: Tysons, VA
Type: Full Time

Job Summary: Training Specialist will train customers on products and services and answer preliminary questions that arise during the pre and post sales process. 

Essential Functions:

  • Provide pre-sales support for sales representatives not limited to: recommended configuration, client demonstrations, implementation meetings, etc..
  • Provide pre-sales support for sales representatives virtually or in-person
  • Post-sale technical support for troubleshooting hardware and software connections
  • Provide post-sales training virtually or in-person
  • Explain features and capabilities of equipment models
  • Set up preliminary settings, including printing, faxing, copying and security options
  • Direct client support with documents, template creation and editing
  • Monitor, evaluate and record training activities
  • Teach employees and customers how to utilize hardware and software products most efficiently
  • Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives
  • Assist in developing training manuals, guides, and course materials such as handouts and visual materials
  • Present information, using a variety of different techniques and formats such as demonstrations, manuals and handouts
  • Plan and organize training sessions based on schedule of delivery and availability of customer
  • Maintain up-to-date product knowledge through company and vendor training and market research
  • Keep abreast of our vendors current and future product offerings to maximize impact within the organization
  • Collaboration meetings to constantly monitor and enhance virtual pre-sale and post-sale demonstrations and make appropriate changes
  • Some overnight travel required

Required Qualifications: (Knowledge, Skills, Abilities)

  • Professional and courteous demeanor
  • Strong Customer service; includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Strong interpersonal skills and a team-player that works collaboratively to achieve department and company goals.
  • Ability to multi- task and resolve inquiries and complaints. Quick thinking and demonstrates good judgment.
  • Comprehensive knowledge of Microsoft Word, Excel, PowerPoint, and Outlook 
  • Personal drive and internal motivation towards high achievement
  • Effective communication skills (oral, written, presentation)
  • Demonstrated technical aptitude

This job description does not list all the duties of the job.  You may be asked by supervisors or managers to perform other instructions and duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description. 

Management has the right to revise this job description at any time, but you as an employee, will be informed when that change occurs.  The job description is not a contract for employment and either you or the employer may terminate employment at any time.

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