Shop Supervisor
Location: Owings Mills, MD
Type: Full Time

Job Summary:

The role of the Shop Supervisor is to ensure, through the supervision of staff, and through self-engagement, that all devices requiring pre-delivery installation are properly assembled, tested, and prepped for shipping in a timely and efficient manner. This includes coordination with the logistics and operations departments to effectively stay on schedule. This supervisor must also be technically sound and proficient in order to properly diagnose and repair non-functioning equipment and/or damaged equipment. Additionally, as time permits and situations warrant, the shop supervisor will be required to provide field technical support (at customers’ locations) for devices for which a technician or service manager has requested assistance. Additionally, the role will be the first level triage support for all locally used devices within the corporate offices. Lastly, The Shop Supervisor is responsible for interviewing of shop candidates; and the coaching, counseling, and developing of all shop personnel.

Essential Functions:

  • Supervise, Coach, Counsel , and Develop Shop Personnel
  • Responsible for overseeing all equipment builds
  • Project manage “large” equipment builds
  • Maintain and repair all office equipment , including the demo room  devices, within the corporate offices
  • Write and deliver performance appraisals
  • Solicit additional shop support from field (through service management) as the need arises
  • Repair Customer unts which could not be repaired in the field and have been temporarily replaced with a loaner device
  • Repair freight-damaged devices
  • Evaluate equipment to determine proper status (Resale / Reclaim / Wholesale / Disposal)
  • Create / Maintain / Update Equipment refurbishing Process
  • Hard Drive erasure / Hard Drive Destruction
  • Maintain overall organization and cleanliness of the shop
  • Additional Duties as assigned

Required Qualifications: (Knowledge, Skills, Abilities)

  • Superior customer service skills; includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Ability to motivate, develop and direct people as they work
  • Active listening skills
  • Strong oral and written communication skills
  • Professional and courteous demeanor
  • Required Qualifications:
  • Associates Degree in Business Management or equivalent industry experience
  • 3+ years of industry related experience
  • Has demonstrated outstanding leadership and decision making skills
  • Certificates, Licenses, Registrations Required:
  • Clean driving record

This job description does not list all the duties of the job.  You may be asked by supervisors or managers to perform other instructions and duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.  Management has the right to revise this job description at any time, but you as an employee, will be informed when that change occurs.  The job description is not a contract for employment and either you or the employer may terminate employment at any time.

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