Job Summary:  Primarily responsible for providing effective customer service for all internal and external Centric customers by utilizing excellent, in-depth knowledge of company products and programs, as well as team members within the company.

Essential Functions:

• Administration and processing of requests for service from customers by scheduling and dispatching service technicians for service and repairs at customer sites
• Administration and processing of service history
• Address customer and employee requests, issues and inquiries timely and accurately
• Handle customer concerns and provide effective and long-term problem resolution 
• Accept inbound CMS calls
• Provide timely feedback to the company regarding service failures or customer concerns
• Monitor status of technician calls and communicate delays in ETA to technicians.
• Confer with customers or supervising personnel to resolve questions, problems, and requests for service or equipment

Required Qualifications: (Knowledge, Skills, Abilities)

• Customer and personal service; includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
•  Administrative and clerical procedures and systems such as word processing, managing files and   records, designing forms, and other office procedures
• Strong interpersonal skills and team player that works collaboratively to achieve department and company goals.
• Strong oral and written communication skills
• Ability to multi task and resolve inquiries and complaints. Quick thinking and good judgment.
• Professional and courteous demeanor

Required Education and Experience:

• High school degree /GED (Some college preferred)
• 3-5 years of related experience in customer service/dispatch
• Track record that demonstrates success and work stability