Healthcare Project Analyst
Location: Baltimore, MD
Type: Full Time

Job Summary: 

Support Healthcare Sales Team with Pre-Sales Assessments and Post Sales Project Implementations and on-going Account Management

Essential Functions:

  • Completing the on-site assessment for net new and existing account opportunities
    • Collecting, compiling, and mapping of data from all print output devices evaluation
    • Assisting with asset consolidation strategy based on finding from assessment.
  • Developing project plans for successful implementation of healthcare projects
    • Meet with Centric internal resources and Account Team to develop implementation plan.
    • Assign, track and manage deliverables in Microsoft Project.
    • Obtain necessary resources for successful implementation.
    • Coordinate status meeting between Healthcare Account and Centric.
    • Facilitate necessary communication to all Centric resources and Healthcare Account team.
  • Maintain up-to-date knowledge of our constantly-growing line of products, including cutting-edge digital solutions, to ensure that you can provide your clients with the latest in office technology and document management solutions.
  • Making consultative business-to-business presentations through active listening and needs analysis in order to ensure that you provide your clients with the most appropriate technology solutions.
  • Ability to influence, negotiate and gain commitment at all organizational levels. 
  • Preparing daily/weekly action plans (1 on 1 documents)
  • Training customers on equipment; including features, functions, and capabilities.
  • Resolving customer questions, complaints, and concerns in a timely and courteous manner
  • Attending sales meetings, training sessions and company meetings when required
  • Daily CRM database management and updating
  • Some overnight travel required.

Required Qualifications: (Knowledge, Skills, Abilities)

  • Knowledge of principles and methods for showing, promoting, and selling products or services; including       marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and personal service; includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Strong communication, persuasion, active listening, time management, negotiation skills
  • Ability to establish and maintain interpersonal relationships.
  • Service orientation and social perceptiveness
  • Strong work ethic; consistently exceeds expectations and manages obstacles to achieve business results.
  • Team player; works with others to achieve shared objectives and accountability

REQUIRED EDUCATION:

  • Bachelor’s degree from accredited university
  • 1-3 years of business to business sales experience preferred

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