Customer Support Training Specialist
Location: McLean, VA
Type: Full Time

Job Summary: Seeking an entry level Customer Support Specialist to train customers on products and services and answer preliminary questions that arise during the pre and post sales process.  Assist the sales organization with pre and post implementation support for hardware, software and specialty products.

Essential Functions:

  • Perform training post-sales for diverse and evolving customer base
  • Provide pre-sales support for sales representatives not limited to: recommended configuration, client demonstrations, implementation meetings, etc..
  • Post sale technical support for troubleshooting hardware and software connections
  • Explain features and capabilities of equipment models
  • Set up preliminary settings, including printing, faxing, copying and security options
  • Direct client support with documents template creation and editing
  • Monitor, evaluate and record training activities
  • Teach employees and customers how to utilize hardware and software products most efficiently
  • Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors or customer representatives
  • Assist in developing training manuals, guides and course materials such as handouts and visual materials
  • Present information, using a variety of different techniques and formats such as demonstrations, manuals and handouts
  • Plan and organize training sessions based on schedule of delivery and availability of customer
  • Maintain up to date knowledge of products through company and vendor training and market research
  • Keep abreast of our vendors current and future product offerings to maximize impact within the organization

Required Qualifications: 

  • Ability to work independently and provide organization and professionalism to workplace
  • Comprehensive knowledge of Microsoft Word, Excel, PowerPoint and Outlook 
  • Demonstrated flexibility, adaptability, and willingness to try new approaches
  • Personal drive and internal motivation towards high achievement
  • Possess a Bachelor’s Degree (In lieu of education, work experience may be submitted)
  • 1-3 years of related work experience in a customer focused role

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