Customer Service / Dispatcher
Location: Rocky Mount, NC
Type: Full Time


Department: Administration
Reports To: Call Center Manager  
FLSA Status: Full Time / Hourly

The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.


  • Take incoming customer requests for service and supplies and inputs data into E-Auto
  • Prioritizes calls and dispatch information to the appropriate technician in designated area
  • Schedules service calls and preventative maintenance for technicians based on priority, location, and type of equipment
  • Process auto replenishment orders for supplies for specific customers
  • Audit and process delivery schedules daily for next day delivery/removal of equipment
  • Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible
  • Additional duties as assigned

Job Related Dimensions                                                                                                                    

  • Strong communication skills – both verbal and written
  • Working knowledge of MS Office to include Word, Excel and Outlook
  • Data entry skills with an attention to detail
  • Must reflect the highest priority emphasis on customer service and satisfaction
  • Requires the ability to multi-task in a fast-paced environment


  • HS Diploma or GED

Physical Demands & Work Environment

  • Ability to sit at desk for prolonged periods of time.
  • Ability to talk on the phone and work with various computer tools and applications. 
  • Ability to type and compose written communication in various forms.
  • Ability to lift 20+lbs on occasion.

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