Collections Specialist
Location: Baltimore, MD
Type: Full Time

The office products business is no longer about copying, faxing and printing. It’s about complete management of document requirements. As the largest independent SHARP dealer in the nation, as well as the fastest growing dealer of RICOH products, we provide an extensive line of copiers, printers and output solutions including archiving and managing documents. We combine the best hardware, software and services to manage document workflow and improve productivity. In order to ensure your success with us, we will provide you with state-of-the-art training as well as exceptional company support.

Our Recent Awards:

  • INC5000 Fastest-growing companies in America
  • Future50 of Baltimore
  • Top 100 Best Well-Run in Baltimore
  • Elite 100 Dealer: Mid-Atlantic
  • ENX Magazine: “Masters of the Mid Atlantic”

Job Summary:

Collects delinquent accounts using outbound calls and emails; considerable independence in determining collection actions and negotiating payment plans; including but not limited to preparing statements to credit department if customer fails to respond and initiating repossession proceedings or service disconnection. All collection attempts must be maintained in the computerized system E-Automate; including records of collection and status of accounts. Quarterly bonuses available for achieving collection targets!

Essential Functions:

  1. Locate and monitor overdue accounts, using automated computer system
  2. Contact customers regarding delinquent accounts by email or telephone
  3. Record information about financial status of customers and status of collection efforts
  4. Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
  5. Research any disputed balances or discrepancies until properly resolved
  6. Advise customers of necessary actions and strategies for debt repayment

Required Education and Experience:

  1. High school diploma required; Degree in Accounting/Finance preferred
  2. 3-5 years of related experience in Accounts Receivable or Collections
  3. Track record that demonstrates success and work stability

Submit your application