The Hyakuman Kai Dealer Award, presented by the Sharp Corporation, recognizes dealerships that attain an “elite” status in sales and service. Centric was one of a limited number dealers nationwide to achieve this honor out of hundreds of independent dealers that sell Sharp’s office technology. Sharp is globally recognized for providing the best and most innovative document management products, integrated software and industry-leading security and support programs. Centric is a proud distributor of Sharp’s multi-functional devices and document management software.
There's a lot going on over here, and that's a good thing. We take pride in our involvement with an industry we love and the communities we serve. Here are the highlights.
Baltimore, MD– Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation, announced today that it has recognized Centric Business Systems as a Platinum Level Service Provider for its high level of achievement in critical areas of service delivery. The Sharp program was designed to distinguish service organizations that not only meet, but also exceed performance benchmarks and the implementation of industry best practices in this area.
To qualify for the program and be eligible to receive the Platinum Level Service Provider Award, an organization must meet several criteria that demonstrate excellent training, education, service support, and customer satisfaction. The recognized companies must show commitment to training by having archived certification on all current models, as well as a certification in a Network discipline. In addition, the organization needs to have written service escalation processes ensuring their commit to customer satisfaction. They must also follow all preventive maintenance guidelines and practice written total call procedures to maximize mean copies between visits.
“It is an honor for us to receive the Sharp Platinum Level Service Providers Award,” said Rick Bastinelli, President of Centric. “Centric is dedicated to providing an unprecedented level of customer service with best-in-class technicians and knowledgeable sales personnel that make sure that the each model purchased perfectly fits the client’s needs.”
As a Platinum Level Service Provider, Centric has demonstrated superior customer support by ensuring that all reasonable efforts have been made before opening a support ticket. In addition, Centric has delivered consistent performance and quality by only using genuine Sharp parts and supplies.
[Baltimore, MD] - The three principles of responsiveness, communication and ownership have earned Centric Business Systems its sixteenth honor as an Elite Dealer. The industry award, offered by ENX Magazine & The Week in Imaging, is presented annually to the leading office technology, supply and servicing dealers in the United States.
Centric Business Systems was among many other businesses named Elite Dealers, an honor that has Rick Bastinelli, president of Centric, proud of his team. “I'm very pleased that we've been recognized for our commitment to superior products and customer service. Everyone at Centric is focused on raising the bar in our day-to-day operations and it has really paid off.”
Centric's customer-retention program, CustomerFIRST, offers customers similar office equipment guarantees that other dealers provide, however, the CustomerFIRST philosophy pushes the limits of service far beyond the standard. Bastinelli developed the three principles of the CustomerFIRST program using employee feedback, believing employees would be more apt to embrace and implement a program they had the opportunity to help develop. His philosophy has proven true; Centric has enjoyed over 15 years of double-digit growth and continues to be a Mid-Atlantic leader in office equipment solutions.
Centric Business Systems, a leading document management technology provider in the Mid-Atlantic region, announces the acquisition of Corrigan Manning Co., Inc. a successful office technology dealer located in the southeastern Pennsylvania region.
“This acquisition allows Centric to further expand our regional footprint and provide our world class service to the Philadelphia and Wilmington marketplaces” said Centric president, Rick Bastinelli. “I am extremely excited to welcome members of the Corrigan Manning team and their customers to Centric.”
Corrigan Manning, located in Malvern, Pennsylvania, has over 50 years’ experience in the document management industry and services more than 2,400 customers. They are an award-winning provider of hardware and software solutions in the Southeastern PA region.
“Joining Centric Business Systems is an exciting venture for Corrigan Manning,” said Susan Manning, CEO at Corrigan Manning. “Our customers will benefit from their expertise and positioning in the marketplace, while maintaining our core values of integrity and excellence.”
The companies’ combined will provide more value to customers with a larger infrastructure, increased support to a growing customer base, and significantly expanded resource allocations that further enhance customer support and satisfaction. The acquisition will push Centric above $50 million in annual revenues and over 200 employees.
[Baltimore, MD] – Centric Business Systems is pleased to announce it has been named to the INC list of the top 5000 Fastest Growing Companies in America. This exclusive ranking was based on growth of revenue and staff for the past three years.
We are very proud to be included in the list, stacked with some of the most prominent companies in the United States. Over the past three years, Centric has achieved a 57% rate of growth. This recognition is a tribute to the dedication of our employees and our commitment to total customer satisfaction.